Making a Complaint {Print This Page} Next

If you are unhappy about a service you have received or something you have bought you may wish to make a complaint. Do try to make your complaint as soon as possible as sometimes there are time limits within which complaints must be made. Wherever possible you should initially make your complaint to the person or organisation that has provided the goods or service. Many problems can be resolved in this way. Those responsible for providing public services such as housing, health, social care, police, benefits etc recognise that things can sometimes go wrong and all have clear procedures to be followed in the event of a complaint. If you feel that you need help or support in dealing with a complaint or challenging a decision that you think is wrong there are several organisations that can help. See entries in this section for “Citizen’s Advice Bureaux”, “Age Concern - Buckinghamshire” and “People’s Voices”.

If you have a problem with goods or services that you have purchased you may wish to contact Trading Standards.

Trading Standards – Buckinghamshire

Trading Standards aims to protect the interests of consumers and businesses in Buckinghamshire and is responsible for ensuring that businesses in Buckinghamshire comply with all relevant legislation.

Trading Standards Division, Buckinghamshire County Council, County Hall, 5 – 7 Walton Street, Aylesbury, Bucks, HP20 1UP 01296 383212 F 01296 382017 Monday to Thursday 9.00am – 5.30pm, Friday 9.00am – 5.00pm Saturday 10.00am – 4.00pm but closed for lunch 1.00pm – 1.30pm E tsd@buckscc.gov.uk W www.tradingstandards.gov.uk/bucks

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